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I was happy to be chosen to be a mystery shopper for AU Mystery Shopper and my voucher was for Westelm. I visited the Brisbane Westelm store on James St on a Monday in August at approximately 9.30am.
Westelm Brisbane is situated in a great social hub in NewFarm. It’s within walking distance to cafes, boutiques, deli & fresh food, so location was easy to find and get to. It was easy to find a space in the carpark and didn’t have to worry about finding street parking. On my visit, I had my two young daughters with me and one of them was in a pram. The main Westelm entrance only had steps but I walked around the front of the building and went through the PotteryBarn entrance where there was a ramp.
It was an easy walk just around the corner of the building, so it wasn't a big deal at all. The pathways are all cobblestone style and everything was neat and tidy with greenery and clear signage. There was no rubbish or anything out of place.
As I entered I was greeted from a staff member with a “good morning” and smile. I wandered through the Pottery Barn kids section then entered Westelm at the rear of the space (It is one big building/shop with clear distinctive divided sections for each brand). I love west elm so it was fun to just wander through the whole store and take in all the new products and ranges they had. From homewards Everything is categorised clearly and displayed well. The shelving was full and well stocked. There was a clearly signed sale section. Larger items have easily visible price tags and smaller items are clearly labeled. I wasn’t bothered by staff at all, but each one gave me a smile as I wandered around. I like to wander at my own pace, so I didn’t mind this at all. One staff member did strike up a friendly chatter to my daughter when she tried out a beanbag. She was friendly and asked if I needed anything, but at that stage I had found the things I was after.
I bought a navy wool throw, a gold hostess set, kids cutlery set and small dip bowl. The quality and value for quality of the products I bought was excellent. The store wasn’t overly busy the morning I was there. When I was finished with my purchases, I headed to the designated Westelm counter. There was no one in the queue and I was served by a friendly staff member (her name badge was covered by her cardigan so didn’t get her name). She was helpful and suggested a product that might help round out my purchase. It was packaged nicely and the fragile items wrapped. There was a manager needed to finalise my purchase. She was the same woman who had chatted to my daughter earlier. She was very friendly and helpful and we got everything finalised. Overall I was really happy with my experience! I’ll be back Westelm! : )
The store that was visited for the Calibre ‘Mystery Shopper’ was Melbourne Central, located in Melbourne, Victoria. In terms of cleanliness, the store was exceptionally tidy, clean and well maintained. The front bench were sales were made was simple, very well kept and practical. With relation to the shop layout, the store appeared to be smaller than the other Calibre stores (e.g Highpoint), which made it difficult to enjoy the full shopping experience, if it was busy with other customers.
When my partner and I entered it was great, it was just us in store therefore we had the option of viewing all the clothing and accessories comfortably. It was only a hassle when a few other people entered as the layout felt confinded, but generally speaking it was pleasant. The special offers and labelling were made known to us by staff member ‘Jarrod’. Jarrod informed us of the current promotions and discounts that were available upon arrival and also directed us to the further mark down section near the change rooms. It was fantastic, as nowadays most staff members in store do not bother to advise you if there is further mark downs, so definitely appreciated his effort in doing that.
With the back area, all sale items were clear and arranged accordingly. Again, cannot stress enough that the organisation of the store was immaculate and not flawed. There were no visible gaps in-between sections, shoes were organised correctly, belts separated, shirts and pants all coordinated which made it easier to see what was available. As mentioned earlier, we were looked after by Jarrod. Jarrod was friendly, approachable and a provided us with exceptional customer service. He was very attentive, asked a lot of open ended questions to find out what exactly we were after and made an effort to know his customer.
At the time of finalising our purchase, there was no other customers awaiting, so I can’t really comment on queue time, it was efficient service and there was no delay in putting our sale through. Our till operator was Jarrod, and while putting the sale through he still kept conversation flowing, wrapped our goods and ensured we were happy with the purchase we made. One of the main things that really impressed me with the visit, is the fact that Jarrod came out to give us our bag, it wasn’t just handed to us after making the purchase. Although a simple gesture, it was greatly appreciated, it didn’t feel like we just spent money and were handed over a bag and thats it.Therefore, the service which was provided by Jarrod was quite customised and didn’t feel like a transactional process. This will lead to my partner being a returning and loyal customer to Calibre after the great experience we had.
Overall, I would rate the experience as being a 5 out of 5. The items that we purchased (leather boots, and reversible belt) are definitely high end quality and timeless. Aside from the layout (understandable, as most shops in Melbourne Central are small), the service provided was great, Jarrod is a fantastic sales man and we were really grateful for his advice and recommendation in terms of styling the purchases made. So thank you so much guys, you did great!
I had $100 to spend online at "Famous Foot Wear". It was varely easy to access their site via my iPhone, I was able to browse through all of their products and go back and forth to look at previous pages. It took me around, 35-40 minutes to decide on what I was interested in as I wasn't sure at first what to get.
There was a medium range of shoes ranging from about 5-6 different styles, but I didn't find exactly what I was looking for. They did have some great sales, which you could tap straight on the link and it take you there. The overall prices of the shoes were very reasonable compared to other shoe stores and brands which I found quite good. I managed to purchase 4x pairs of shoes for only $109.99 Only time will tell on the quality. Selecting the shoe and which size you wanted was very easy, and then all you had to do was, tap add to basket.
Checkout was so quick and easy too, it gave me 3 options to whether I wanted to register with them, sign in to an existing account or checkout as a guest. I chose guest as I couldn't be bothered signing up. The only details they asked me was my name, address and shipping address. There were 3 payment methods - PayPal, credit card or e-voucher. I used the e-voucher and PayPal as there was still a $9.99 balance remaining after I had used the e-voucher. Shipping over $69 was free. It stated to allow up to 4 working days for the parcel to be despatched and another 1-6 business days for the parcel to be delivered. It didn't specify or let me choose which day I could receive the parcel but did say once despatched that they would send an email containing a tracking number so that I could track the parcel through Australia Post.
I happily got my package delivered Thursday morning 16th of November. Only 5 days from the day I had placed my order. The condition and quality of all of the items were in perfect condition, I did also notice that one of the boxes looked as thought it had been a little crushed, but was still in a whole condition. All the boxes were place next to each other and packaged like that. I was impressed of the layout of the website and the easy navigating around the different categories, also the easiness of being able to go back and forth from page to page without having to wait long or the website glitching.
I was also very nicely suprised on the time it took for my order to be delivered to me. Items are always so much better when delivered soon after a purchase online. My overall experience rating that I would have to be a 4/5, as I was initially a little disappointed on the variety of the shoes as I was looking for something a little different but I was still overall really happy with my experience, the delivery, pirce and online purchase.