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The store that was visited for the Calibre ‘Mystery Shopper’ was Melbourne Central, located in Melbourne, Victoria. In terms of cleanliness, the store was exceptionally tidy, clean and well maintained. The front bench were sales were made was simple, very well kept and practical. With relation to the shop layout, the store appeared to be smaller than the other Calibre stores (e.g Highpoint), which made it difficult to enjoy the full shopping experience, if it was busy with other customers.
When my partner and I entered it was great, it was just us in store therefore we had the option of viewing all the clothing and accessories comfortably. It was only a hassle when a few other people entered as the layout felt confinded, but generally speaking it was pleasant. The special offers and labelling were made known to us by staff member ‘Jarrod’. Jarrod informed us of the current promotions and discounts that were available upon arrival and also directed us to the further mark down section near the change rooms. It was fantastic, as nowadays most staff members in store do not bother to advise you if there is further mark downs, so definitely appreciated his effort in doing that.
With the back area, all sale items were clear and arranged accordingly. Again, cannot stress enough that the organisation of the store was immaculate and not flawed. There were no visible gaps in-between sections, shoes were organised correctly, belts separated, shirts and pants all coordinated which made it easier to see what was available. As mentioned earlier, we were looked after by Jarrod. Jarrod was friendly, approachable and a provided us with exceptional customer service. He was very attentive, asked a lot of open ended questions to find out what exactly we were after and made an effort to know his customer.
At the time of finalising our purchase, there was no other customers awaiting, so I can’t really comment on queue time, it was efficient service and there was no delay in putting our sale through. Our till operator was Jarrod, and while putting the sale through he still kept conversation flowing, wrapped our goods and ensured we were happy with the purchase we made. One of the main things that really impressed me with the visit, is the fact that Jarrod came out to give us our bag, it wasn’t just handed to us after making the purchase. Although a simple gesture, it was greatly appreciated, it didn’t feel like we just spent money and were handed over a bag and thats it.Therefore, the service which was provided by Jarrod was quite customised and didn’t feel like a transactional process. This will lead to my partner being a returning and loyal customer to Calibre after the great experience we had.
Overall, I would rate the experience as being a 5 out of 5. The items that we purchased (leather boots, and reversible belt) are definitely high end quality and timeless. Aside from the layout (understandable, as most shops in Melbourne Central are small), the service provided was great, Jarrod is a fantastic sales man and we were really grateful for his advice and recommendation in terms of styling the purchases made. So thank you so much guys, you did great!
How excited was l to find out that l had been chosen as the AU Mystery Shopper for White Fox Boutique! Imagine being given free reign with a $100 online gift voucher and asked to choose anything! What a dream come true! After accessing the online store at www.whitefoxboutique.com, l quickly discovered this was a clothing website directed at teenage / early 20s girls, which was definitely not my age group and not my style of clothing! In saying that, l was able to find quite a few pieces of clothing (some on sale – even better!) to spend my voucher on. Possibly though, the voucher should have been directed towards a younger shopper!
The website was very easy to navigate, the tabs up the top of the website are clear which making narrowing the down the search for specific items of clothing a bit easier. I personally also like to see the SALE banner or tab at the top of the home screen on a website (this is always where l go to first), but l needed to go to the SHOP and to find sale items. One suggestion that l do have to make finding items easier through the website is be able to break down each clothing section further. For example, l was looking for an off the shoulder top. To find this, l went to the SHOP tab, then to TOPS, but l was unable to narrow this down specifically to what l wanted. This meant that l needed to scroll through 587 tops, which included bodysuits (which l have no intention of buying ever!) As a customer, l probably would have given up and gone to another website which had categories of tops, so l didn’t have to spend 10 mins looking through all the tops. Just a suggestion! Special offers were on the front page of the website, but l because l had to scroll down to see them, l missed these on my first few visits to the site. These need to be closer to the top off the screen, without the customer having the need to scroll down.
The website is very professional and clean, but nothing overly impressive. Maybe they are going for the more minimalistic look with the white hues? Once l had chosen my items, the checkout process was very clear and easy to navigate, had no issues at all! I like how the options of payment were very clear on the left side of the screen. I always use Paypal, so this being an option is always important to me as well. Using my gift certificate was a simple process, it was very easy to see where the code needed to be used. Express delivery – Yes!! I love being able to have my purchases ASAP, and since l had spent over $99, l was entitled to free express delivery the next delivery day . This was impressive! There was no mention of different delivery days though, only different delivery methods (but who would choose 2-10 days if they had the choice!!) There was also no option of leaving delivery instructions (which l have done before on other websites). I always have packages dropped at my door, as it has always been safe but l didn’t have this option this time.
I ordered my items on Saturday about lunchtime, and received them on Tuesday lunchtime, which l thought was a great turn around and exactly on time, considering the weekend order. The packaging was great, l loved the little touch of the dust bag that the items were packed into. Items were in perfect condition, no issues at all! Quality wise, l thought the cardigan was not 100% great, quite a cheap sort of fabric. The off the shoulder top was much better quality, but seemed much shorter in length than l remember on the website! My receipt that was in the packageweas detailed and seemed to have been thoroughly checked by staff to ensure correct goods in the package. Overall, my experience of browsing and purchasing through the White Fox Boutique would be a 4.5 out of 5 for their website, ordering and delivery. If there was the option of having sub-categories in the tabs (e.g. Bottoms – Jeans, leggings, shorts, skirts etc.) it would have bumped it up to a 5! Quality wise, l think l would score 3.5 out of 5. I have to admit that probably would not order again, due to the demographic they are targeting and the fact that l don’t think the quality of the clothing is reflective of the prices.
My name is Mary Apple. I was lucky to be selected to be a AUSTRALIA MYSTERY SHOPPER at the best clothing shop ever called City Beach Australia. I did the shopping at Sunshine plaza in Maroochydore Queensland. The car park were renovated at sunshine plaza at the moment. So when I get inside the building then take escalator right in front the city beach on the second floor. First thing I saw is the big Sale. You see all the shoes for ladies and for men. I straight to the women section to looked around good quality clothing. I saw the jumpsuit and the dress i grab it straight away. Because i like the quality, it soft and comfy for me. I fit the clothing in women room and its fit perfectly and its the best ever jumpsuit and dress. After I found what I looking for. I roam around the store to check if the space of every stall you can pass and the floor it was clean.
The thing is its crowded but its alright tho. I took few pictures all the clothing and at the front of the store. After that i went to the counter to pay the clothes. The store was clean tidy and well kept. I thought the shop was a bit crowded. It was clear to see the sales prices and every thing i picked up was marked with a price. The store was stocked well with lots of merchandise and a lot of variety at first I went into the store the staff did not approach me I was looking at items for about 10 minutes before I was offered assistance but the staff were friendly and helpful and well dressed. There were a few customers in front of me.
The staff were quick and polite and the items I purchased were of high quality and a good price. It was a pleasure to shop there. The shop staff packed my goods were polite and friendly nothing impressed me the staff did what they were suppose to. They were friendly and helpful. She told me they do after pay in store i said you kidding me right? That is awesome to know. So next time I will do After pay here. Here my review rate. My experienced was good 5-5. I love city beach Australia because they do after pay in store which is better than laybuy tho. So people don't know After pay try to google it now so that you can try it. Buy now and pay later .. it is awesome right? Next time I shop at city beach I make sure i don't bring my daughter because i can't concentrate so much. But still okey tho I found what i looking for. And a happy shopping day for me out from home. I would shop there again. Thank you so much Au mystery shopper.