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I was chosen to review Spar and I chose to go to the Salisbury Spar. I had noticed that the store itself was tidy and clean upon arriving at the store and offered wheelchair access with a small ramp around 1 metre leading into the store and I was greeted once I had walked through the door.
The store itself was the size of a corner shop but the layout they had chosen worked well as it opened up the area to make it look bigger. The music was quiet but just loud enough to hear which was soothing and the aircon was just right, not too cold that you want to hurry the shop up and leave. I started from the first isle and everything was arranged in a way that items were easy to locate. A staff member offered to assist if needed which I thought was really nice and the store was really quiet and there was a lot of items I went in for on sale. The shelves were neatly stacked and all the labels were facing outwards which made shopping a lot easier as I did not have to turn products around each time to double check it was the one I was after and I found it really handy and a time saver.
I really liked the fact everything on display was all stocked so I did not have to go to another store to get any last bits and pieces that I needed and also each product had nice spacing between one another so everything was not squished together making it easier to grab items without any other products falling. There were a few items that were a bit more expensive than I'm use to but that is just due to the fact of different stores and different pricing. The only products I could not get at Spar was my meat and chicken items. Once I had double checked I had all the items in my basket that I originally went to Spar for, I made my way to the counter where I waited for the two staff members to finish their conversation. Upon observing I believe the lady staff member was new or being updated on something as she seemed a little lost. I had put my basket up on the counter and she apologised for the wait which I found really polite. She had began to scan the items but was stopped by the male staff member as half of the items she had thought she scanned and put away into plastic bags was actually not scanned. The lady had apologised again which I thought was lovely and both myself and the male staff member were patient with the lady which kept things moving smoothly and I grabbed my bags and left with a smile on my face.
Overall I had a pleasant experience with this store and I found the staff to be very polite and the store itself to be well organised and stocked properly. I would happily return to this store for my next grocery shop!
I am not a lucky person. Most of the time I’m not even sure why I enter competitions. I have been fortunate enough, on this occasion, to have had my name drawn on a $200 Myer gift voucher from AU Mystery Shopper. To say I was sceptical at first would be an understatement. However the AU Mystery Shopper Facebook team was kind enough to answer my questions to a satisfying degree that I took the chance, and before I knew it the gift card had arrived in the mail. The closest Myer store to where I live is in Launceston which is an hour and a half drive. I made arrangements to meet a dear friend who lives in the area so that we could have a coffee and have a day of shopping. It was incredibly easy to find Myer once I arrived in Launceston. I spent the first hour there figuring out how to navigate the 5 story complex and exploring sales that were on that day. Instantly I took a liking to several items of clothing, however, even with the $200 voucher. I simply couldn’t justify spending $270 on a single dress no matter how well it sat on me. There were many, many items there that while they were lovely no reasonable person would spend $200-$300 on a single coat, dress, or shirt. The first item I brought was a cute navy sweater with an owl on it from the youth section in the basement. The second and third items I managed to get from clearance on the fourth floor. I found it difficult trying to look through the clearance racks as many of the items I liked only had sizes up to a 10 and even throughout the whole of the store it was difficult to find sizes over a 12, which was disappointing as the average size for an Australian woman is a size 16. Now comes my one complaint. Please keep in mind, I enjoyed my experience and I am very thankful to of had this opportunity, however was made incredibly uncomfortable and out right embarrassed by the fact that there were no mirrors in the changing room on the fourth floor where I brought two of my items. I tried on a lovely red lace over shirt only to find that the changing room had no mirrors. Having lost a significant amount of weight in the last 12 months and am unsure of new sizes and styles for my body type I was forced to shoot out of the changing room with nothing but my bra underneath the completely see through shirt to look at the one mirror beside the dressing area. Luckily there were only a couple of ladies on this floor at the time but this really needs to change to protect customer care. I always have an awful time trying to find a comfortable bra. I am a 14B, which seems to be a difficult size to find. The lovely woman whose name I regretfully did not get was so helpful in level 1 women’s apparel. I picked out a couple of bra’s to try on and the first one I tried on fit so incredibly well that I asked the woman working there to direct me to more of the same fit. She instantly found the style and size I needed. The woman was friendly, knowledgeable about the products, helpful, and not only helped me but also helped my friend to find a 14G—another difficult to find size. I wish that I had gotten her name because she really deserves to be recognised for her customer service. All staff were helpful, always easy to find, friendly, and able to direct us to where we needed to go. As mentioned before there was one lady that was exceptionally helpful and should you wish to follow up within your company the woman was working in the lingerie section of the Launceston store on the 21/5/2016 and was wearing a black button down shirt with white poker dots. The store layout felt a bit disjointed and difficult to follow when I first went in but it became easier to navigate after the first hour. I think that the space could have been utilised a little better than it was but overall it was fine once you got to explore a bit. Myer had a great range of products for different ages and styles I could have spent thousands in store if money wasn’t an issue. There were, however, several long sleeve shirts that I looked at, which the fabric was so thin I think they would have fallen apart upon first washing. There were, however, some jackets I looked at that were beautifully thick and would have kept you warm on the harshest of days.
I had the pleasure of reviewing David Jones at Bondi Junction. When I approached the store I noticed straight away how busy it was, as it was a sale period. However I also noticed that both the store and outside areas were clean.
There was a lot of staff on duty making sure that everything is kept in order, clothes were hung up or folded neatly on the shelves. The layout of the store was easy to navigate. As I entered the store I could easily find the directory that specified where each department is located. I browsed through beauty products first, and then I had a look through handbags. However I didn’t need anything so I decided to have a look through the women’s clothing section, which I located in the directory and proceeded to browse through various brands. I was able to clearly see the racks that were marked for sale.
I picked out number of items to try on and most had a sale stamp on their labels showing the discounted price. I only came across couple of items that didn’t have it labeled. The shelves and racks were fully stocked, so there were no gaps in merchandise. The shelving was well positioned which allowed me to browse easily and with enough space so it wasn’t too crammed for other customers.
Once I picked out my items, I decided to go to the fitting room to try them on. The fitting area had 4 rooms that I could use however they were fully occupied, which I found out by actually walking in on someone as it was difficult to identify whether there was someone inside because the doors didn’t lock. A clearer indication of whether the fitting room occupied would have made my shopping experience a little bit better.
Once I tried my items, I left the fitting room and located a lovely staff member to ask her for a different size of the dress I just tried on. She found the item and brought it to me almost immediately. I loved that she was so helpful and friendly. In addition, I have asked her to direct me to the kids section; she was very accurate and descriptive in her directions. I browsed through children’s section but decided to go back to an intimates section. I chose 2 bras and proceeded to the check out.
There was no queue at the checkout, which was a pleasant surprise given how busy it was. I was served immediately. Another customer came up to the check out straight after me and she was attended to by another staff member. The lady that processed my purchases have packed the bag with my items folded neatly and proceeded to give me a compliment on the dress I chose, which made me feel very nice. The items I have purchased included a Marcs Alice Spot dress which feels fantastic and looks like a great quality product. My only concern is that it will easily wrinkle. The other 2 items were Heidi Klum and Studio W bras, which I absolutely love as they feel amazing and seem to be of great quality as well. The straps were easily adjustable and it fit perfectly. I would give 4.5 out of 5 for my shopping experience only for the fitting room issue. I was very happy with the purchases I made and the overall experience, especially help of the David Jones employees.