Our members love us
I had $100 to spend online at "Famous Foot Wear". It was varely easy to access their site via my iPhone, I was able to browse through all of their products and go back and forth to look at previous pages. It took me around, 35-40 minutes to decide on what I was interested in as I wasn't sure at first what to get.
There was a medium range of shoes ranging from about 5-6 different styles, but I didn't find exactly what I was looking for. They did have some great sales, which you could tap straight on the link and it take you there. The overall prices of the shoes were very reasonable compared to other shoe stores and brands which I found quite good. I managed to purchase 4x pairs of shoes for only $109.99 Only time will tell on the quality. Selecting the shoe and which size you wanted was very easy, and then all you had to do was, tap add to basket.
Checkout was so quick and easy too, it gave me 3 options to whether I wanted to register with them, sign in to an existing account or checkout as a guest. I chose guest as I couldn't be bothered signing up. The only details they asked me was my name, address and shipping address. There were 3 payment methods - PayPal, credit card or e-voucher. I used the e-voucher and PayPal as there was still a $9.99 balance remaining after I had used the e-voucher. Shipping over $69 was free. It stated to allow up to 4 working days for the parcel to be despatched and another 1-6 business days for the parcel to be delivered. It didn't specify or let me choose which day I could receive the parcel but did say once despatched that they would send an email containing a tracking number so that I could track the parcel through Australia Post.
I happily got my package delivered Thursday morning 16th of November. Only 5 days from the day I had placed my order. The condition and quality of all of the items were in perfect condition, I did also notice that one of the boxes looked as thought it had been a little crushed, but was still in a whole condition. All the boxes were place next to each other and packaged like that. I was impressed of the layout of the website and the easy navigating around the different categories, also the easiness of being able to go back and forth from page to page without having to wait long or the website glitching.
I was also very nicely suprised on the time it took for my order to be delivered to me. Items are always so much better when delivered soon after a purchase online. My overall experience rating that I would have to be a 4/5, as I was initially a little disappointed on the variety of the shoes as I was looking for something a little different but I was still overall really happy with my experience, the delivery, pirce and online purchase.
I completed my mystery shop at the JB HI-FI store in The Glen Shopping Centre, Glen Waverley. Generally, there was no rubbish or stock on the floor, aisles were nice, clean and organised into easy to navigate rows. The stock was arranged in a tidy manner and the shelves were fully stocked, majority of them with prices listed. Unfortunately, there was an air fryer we wanted to know the price of and it was the only one that didn’t have a price tag.
On first glance, from the moment you see the store sign, as it is stocktake season, there were an overwhelmingly large number of sale signs to be seen. The entrance had a big 10% off sale sign for computers and each aisle had its own sale sign hanging above it. The signs were big, handwritten and clear. If someone was to walk in just for browsing, you wouldn’t know where to begin, but the more sales the merrier. As a shopper who wants to buy a certain product, it’s nice to have a certain sale displayed for confirmation.
On the way in there was a staff member who greeted me and on the way out there was someone to check bags and approve the taken goods. In between, there were staff members around the shop, mostly more centred towards the middle and the entrance. If I wanted to get help and I was in the corner of edges of the store, I would probably need to walk towards the centre before I could ask for help. I’m not sure if I just happened to come in on a casual Friday but it was hard to determine staff from customers. As the JB HI-FI lanyard is the only distinguishing feature, it’s easy to walk past a staff member while looking for one.
I went to JB HiFi to upgrade my Fitbit Charge to a Fitbit Charge 2. I previously did research online and found that at Harvey Norman it’s $147 so I wanted to match the price and save about $50. This left me another $50 to spend and I looked at harddrives. There was a 2TB WD elements harddrive on sale for $99 but the product never specified if it was macbook compatible. I approached a staff member and asked about it and he said it wasn’t and then proceeded to find and check out the 1TB and 2TB prices for macbook compatible WD element hardrives and gave me the prices. After that I enquired about the FitBit Charge 2, asked him for guidance on my wrist size and requested to get a price match which all went down successfully. He then offered another 2 year warranty for $20 and explained how it would cover anything from problems with the device to problems with the fitbit band which I took up. Then he put my fitbit at the counter for me to collect as I pay and gave me his contact details in case I needed any assistance in the future.
After I decided to get two printer cartridges for my printer. The layout of the cartridges wasn’t organised and you have to scavenge through to find the right number and colour. I was also able to get them price matched to The Good Guys who offered a $4 discount of $25 each. The invoice to present to the counter was reprinted so it listed both the cartridges and the fitbit at the discounted prices. When I went to pay, there was no one in front of me at the counter. My till operator seemed more focused on getting the payments through correctly and put our products in a bag without asking if we wanted one or not. The other till operator beside him was talking to customers a bit more.
Overall, I had a good experience and left the store feeling satisfied with my shopping experience. I appreciated the friendliness and helpfulness of the staff and getting the products I wanted with the best prices available. I would give my experience a 4.5/5. With my products, I’ve used the fitbit for a few days and so far it’s easy to use and I’m loving it! The printer cartridge seems to be working fine.
Hi there, I recently did the mystery shop for David jones. I decided to go to David jones Karrinyup Perth. I wasn't too sure of what I was going to get so I decided to go in and have a look around. My first thoughts when entering the store were that it was so old and needed a re vamp! I had a walk around and noticed that the carpet was so old an dated and had stains all over it. I have added photos of the floors.
They had sales on and the sale racks were all labeled and clear. The sale rack were pretty full and not well spaced like the rest of the store. I then went up to a staff member to ask where vacuum cleaners are as I had decided that would be something handy we needed at our house. She directed me straight away to go to the first floor and to my right when I got up there. It was easily findable and her directions were good. I decided to get a stick vacuum for the stairs at our home. I stood by the vacuums for about 2 mins until I was approached by a staff member. She asked if I needed help and I told her I was looking for a stick vacuum for the stairs and one that would be able to get dog hair out of the carpet. She showed me a few of the Dyson stick vacuums. She said they were the best ones they sold. I noticed that they had the most expensive one on sale and it was labeled. The others were also on sale but not labeled. So I choose one and proceeded to the check out with the same lady.
She was helpful and explained a lot about the vacuums saying that the one that was $200 cheaper would do everything I needed. I got to the counter that was also very old and dated. She did the transaction and was very lovely and chatted to me saying how she also had a Dyson and loved it.
When I went to use my vacuum at home it didn't work. I rang the store and told them but they didn't have any others in stock but told me I could go to the city store to exchange it as they had another 4 in stock. The phone system was easy to use and were able to speak to someone straight away. I went to the city store and when I walked through the doors there was a lady standing there to direct you to the area you are after. Her directions were good and I spoke straight away to the lady standing in the vacuum area. She exchanged it straight away with no problems at all.
The second vacuum works perfectly. I would say my experience I had a David jones was all positive minus the condition of the store. All staff at the stores were lovely, one thing I noticed though was not many of the staff wore name tags. I would rate my over all experience at David jones Karrinyup a 4. Thankyou very much for letting me do the mystery shop for David jones.