Our members love us
I was happy to be chosen to be a mystery shopper for AU Mystery Shopper and my voucher was for Westelm. I visited the Brisbane Westelm store on James St on a Monday in August at approximately 9.30am.
Westelm Brisbane is situated in a great social hub in NewFarm. It’s within walking distance to cafes, boutiques, deli & fresh food, so location was easy to find and get to. It was easy to find a space in the carpark and didn’t have to worry about finding street parking. On my visit, I had my two young daughters with me and one of them was in a pram. The main Westelm entrance only had steps but I walked around the front of the building and went through the PotteryBarn entrance where there was a ramp.
It was an easy walk just around the corner of the building, so it wasn't a big deal at all. The pathways are all cobblestone style and everything was neat and tidy with greenery and clear signage. There was no rubbish or anything out of place.
As I entered I was greeted from a staff member with a “good morning” and smile. I wandered through the Pottery Barn kids section then entered Westelm at the rear of the space (It is one big building/shop with clear distinctive divided sections for each brand). I love west elm so it was fun to just wander through the whole store and take in all the new products and ranges they had. From homewards Everything is categorised clearly and displayed well. The shelving was full and well stocked. There was a clearly signed sale section. Larger items have easily visible price tags and smaller items are clearly labeled. I wasn’t bothered by staff at all, but each one gave me a smile as I wandered around. I like to wander at my own pace, so I didn’t mind this at all. One staff member did strike up a friendly chatter to my daughter when she tried out a beanbag. She was friendly and asked if I needed anything, but at that stage I had found the things I was after.
I bought a navy wool throw, a gold hostess set, kids cutlery set and small dip bowl. The quality and value for quality of the products I bought was excellent. The store wasn’t overly busy the morning I was there. When I was finished with my purchases, I headed to the designated Westelm counter. There was no one in the queue and I was served by a friendly staff member (her name badge was covered by her cardigan so didn’t get her name). She was helpful and suggested a product that might help round out my purchase. It was packaged nicely and the fragile items wrapped. There was a manager needed to finalise my purchase. She was the same woman who had chatted to my daughter earlier. She was very friendly and helpful and we got everything finalised. Overall I was really happy with my experience! I’ll be back Westelm! : )
My name is Sarah and I was the lucky person selected to be a mystery shopper at Famous Footwear! As I received an Evoucher that could only be redeemed online, I visited the website and thought it was a beautiful and easy to use set up. At first glance the pictures were very appealing, being bright and colourful and they displayed a variety of their products on different models and in different poses. I realised from the landing page that the site had a variety of brand name footwear which was quite exciting, especially as the products were extremely well priced and affordable. The menu was very easy to use and showed just what a huge selection of shoes they had on offer. It took me a while to make my selections as there was so much choice of great footwear, all with great photographs and good information! It was a tad time consuming to go back and view certain sub menu’s as I had to keep going back to the top of the page in order to select first the menu then shoes then the style that I wanted to browse. The filter selection proved to be a useful tool but only if you knew what you were searching for. It allowed you to narrow down the choices from style, size, colour and brand.
Once I had made my selections and added them to the cart, the check-out process was a breeze! I received an email stating that is had been dispatched 3 days later and then 4 days after that… MY SHOES HAD ARRIVED!! What an exciting day that was! The delivery was super speedy which I loved.
The packages were all wrapped really well and arrived with no damage in the slightest. I had 5 boxes in all and shipping was actually free for me as the order was over a certain dollar amount. What a great offer!
All in all, I had selected 5 pairs of very different shoes so I could check out the quality of each. Heels, joggers, sandals and flats. Upon inspection, they were all beautifully made and had no defects on them whatsoever. The sizing was spot on and not slightly off as you find sometimes going from brand to brand. All the shoes were extremely comfortable bar one which may get better after I wear them in.
The shoes were accompanied by some paperwork which outlined a receipt of the shoes (which was accurately itemised) and a copy of the returns form, outlining the exchange and returns steps should anything not be perfect.
Overall, I had a wonderful experience shopping with Famous Footwear. I felt great after I made my selections and feel that I made some excellent choices in my purchases. I was so pleased that I was able to afford to get 5 pairs as they were so well priced. I would recommend using Famous Footwear and although online shopping for shoes may not be everyone’s cup of tea, the shoes I have fit perfectly even though they were selected without first having tried them on. I’m sure I will continue to enjoy these great quality shoes for years to come and would rate the experience 5 out of 5!! I’ll definitely be shopping there again!
Please comment on how much you have to spend: I have $200 to spend, which is a generous amount, considering 'The Iconic' has a wide price range, which ranges from lower budget clothing to designer wear, which enables me to be able to decide what to purchase according to my needs/desires.
Please assess how easy the site is to navigate: The site has clear headings for clothing, shoes, accessories, sports, brands and premium. It has relatively easy navigation for a site that has a wide plethora of stock, brands and both male and female fashion. The website has a neat, modern and easily read layout that eases the customer fatigue that can come with websites that have super busy layouts.
Please assess how quick it took you to find the items you wanted: I had a few items in my mind that I wanted to browse and search for. It was relatively easy to quickly locate if these products were available. There are specific links on the main site to clothes, shoes, accessories, sports, brands and designer wear. There are sub categories in those categories. And once a link has been chosen, there is a refine search button on the left side of the page that lets you specify your requirements which includes price, subcategory, size, brand, colour, material, activity, shape, occasion and even delivery availabilities. This refine bar allows for a much more personalised search.
Are any special offers clear? There was a big box up underneath the main links that were promoting '30% Off (Almost) Everything', in celebration of it being 'The Iconic's' birthday. The sale had been marked as a 48 hour sale. (2 days).
Please comment on the checkout, was it quick and easy? The checkout was easily managed on the one page. Instead of being redirected to different links for your checkout bag, delivery info and payment info, it was all presented on the same page in column form, which was a clever way of avoiding waiting for a redirected page to load or losing that information already inputted, during a redirection transition.
Please comment on the payment methods: There were various payment methods in the payment column, including MasterCard, Visa, American Express, Paypal and after-pay which allows the customer to pay for their items in smaller, daily instalments. There was a checkbox for if you wanted your card details to be remembered for future purchases as to make the purchase even speedier next time round. There was also a box that allowed you to add a voucher code (such as the birthday code) that would add a discount. The same box is where gift card numbers are inputted. Again all these input areas were streamlined and easy to navigate.
Was delivery stated and were you able to select different delivery days? I ordered at 3:30pm on a Tuesday and chose delivery for the next night (Wednesday), from 6pm to 10pm as I had the exact amount left for that delivery ($7:95). Other delivery options were available, including, same day delivery (5 hours) if ordered before 5 ($12:95), Thursday 9am-5pm if ordered before 10pm that Tuesday night (FREE), Friday 9am-5pm if ordered that Tuesday (FREE), and Saturday 1pm-6pm delivery if ordered that Tuesday ($7.95).
Please comment on the quality of the items you purchased: The quality of the items purchased were exactly on par with how they were presented and described on the website. I ordered a Samantha Wills jewellery set which I was very happy with. I also ordered a Mink Pink jumpsuit which while the quality and fabric was of significant quality it was a little too long in the torso for me. I used the Find Size tab which is a poll/quiz of your height and weight measurements and other related questions that would help choose the most appropriate size. It couldn't give an exact recommendation so it gave me a percentage poll of other customers with similar measurements and which size they found to fit the best. I went with the higher percentage size which was a small. It fit me in all other areas but was a touch too long in the straps which were not adjustable. But it was a matter of my own personal body type not matching with the make that was the issue and not The Iconic's suggestion. The Find Size tab was extremely helpful and revolutionary in terms of other clothing sites not having this option. I will be exchanging the playsuit, but more out of personal comfort, not from any kind of misinformation.
Comment on how long the delivery took, the packaging and condition: While the delivery was due between 6pm and 9pm on Wednesday, it did not arrive until between 10-11:30 according to my estimation. I checked periodically between 6pm to 10pm so I know it wasn't delivered during that period. I checked a little after 11:30 and it was at my doorstep. As I requested for it to be left at the door if no-one answered the door, I'm presuming they just left it at the door as it was too late a time to knock, and if they had I would of heard so I know they didn't try as it was obviously too late. The packaging was neat and compact, with it coming in a black package that was labeled as re-usable incase you needed to exchange or have a product refunded. The products were individually placed in plastic bags to maintain the products integrity. The Samantha Wills ring set was especially aesthetically pleasing to the eye as it was in a beautifully branded gift box. Not like the wooden keepsake box you get when you buy in store, but still well merchandised. Also worth noting is that a hard copy receipt isn't delivered with the package. It exists within your Iconic account as a PDF that can be downloaded/printed etc at any time if needed.
If there is anything that really impressed you with your visit to the website, then please comment: The amount of brands available on The Iconic is quite impressive. To see them continue that trend and expand perhaps to even smaller, less known or even local boutique brands would just add to that already impressive list.
Please rate your experience out of 5 (1 being poor, 5 being excellent) I would rate my experience as a four as it was an overall pleasant experience. The only slight drawback probably being the late delivery time, which was fine for me, but others may not be necessarily pleased with paying extra for a delivery that they would of logically found on their doorstep the next morning. Which obviously could come with it's own implications such as a heightened risk of the package being stolen, or if they needed it for a particular reason before 9pm, the late delivery interfering with their plans.
Any other comments: I found to have a pleasant, easy and enjoyable experience shopping on The Iconic. I would say the features on the site are a lot more advanced than other online clothing stores. The Iconic is as the name suggests an iconic choice for online shopping and were very accomodating in all areas. They even gave another discount voucher of 15% off in the delivery package, and information on how to go about contacting them if there were any mishaps with delivery etc. Thanks Mystery Shopper Australia for letting me shop with The Iconic. :)