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I visited my local Priceline store located at the Broadway shopping centre, Sydney, in September. Upon entering the store I was immediately met with a pleasant aroma, however, even though it was quiet and there were approximately 5 staff members on deck in the small Priceline, I was not greeted by anyone.
The overall appearance of the store was clean and organised except for the occasional tissues left on shelves and the floor. I think anyone would agree that dirty tissues would be enough to turn anyone off and they were there in abundance - I am assuming that they were left there by customers who had sampled products but feel that this should have been the first thing staff dealt with as they wandered around the store. The shelves themselves were quite empty, lacking many of the products I had actually gone there to buy. This may have been, however, down to the timing of my visit as I noticed the majority of staff were in the process of restocking. At one stage, I approached one of the women re-stocking to ask where a particular product was, Le tan tanner, however, she wasn’t sure and upon finding the tag she told me it was out of stock and then continued with other duties.
I went on to choose an alternate tanner with little help from employees - I had asked which she would recommend and she simply said that all of the products were quite similar (it was lucky that I had some idea as to which products worked best). I was quite disappointed by the lack of interest shown and considering this was quite a simple question I felt as though my experience was not important to this employee.
The display of sales were very effective in this particular Priceline. It was actually hard to avoid seeing the discounts as they were positioned at the front of the store in large pink baskets with big, bolded signage (this can be seen in the attached pictures). The positioning of sale items leads to an effective layout with most discounted products placed in similar baskets around the store which makes them easy to locate. The rest of the layout tended to work relatively well, with similar products all positioned in the same aisle. From makeup on the left to medication on the right the flow was created effectively. The only issue lies in the space itself. With a relatively small store, the aisles are quite narrow, leaving little room for a large amount of customers, particularly on a busy day (which this was not). Given the resources available to this Priceline, however, they have managed to fit quite a lot of products in the small space.
As well as the tanner and tanning applicator, I purchased powdered foundation, make-up removal wipes and razor heads. I was quite disappointed by the lack of stock - the Nude by nature mineral powder that I purchased was the last one remaining and had been opened and then sticky taped back together - the look was less than enticing but it was a product I needed. I assumed that someone would give me a discount for this product as it was clear that it had been opened but this was not the case. I also wished to purchase some dry shampoo, however, the colour I wanted, brunette, was also out of stock. In total these few items added up to $198, the tanner fuelling most of the cost. This was quite expensive for very little, though this is of no fault to Priceline, as the products I purchased were of a similar cost elsewhere.
There was no line as I approached the counter to purchase my items and I was immediately greeted by a young male customer-service attendant who was excellent at his job. Not only was he efficient but his genuine friendly demeanour was entirely refreshing. Upon scanning my items he asked if I had a Priceline card. I told him I had left it at home which was no problem for him as he offered to look it up for me- on this occasion I told him not to worry. He then finished the transaction and scanned the gift card, maintaining eye-contact throughout. He wished me a warm farewell as I left the store feeling content with my shopping experience. This short interaction with such an efficient, lovely attendant made a mediocre shopping experience into a good one. Overall I would give the score a 7/10.
I had $100 to spend online at Princess Polly Boutique. I found the site relatively easy to navigate, everything was divided into categories and could be further refined once entered in to the desired category. I shopped around the site for a while as I was unsure what I exactly wanted, and came across many on trend and already great quality labels at my fingertips. I was very happy to find out Princess Polly stocked Vans as they are one of my favourite sneaker brands and I was actually on the market for a new pair. They had many different styles and colours of vans to choose from, from the classic and original styles to the new and in style ones.
The special offers were more than clear on the Princess Polly Website, there was a large banner as soon as you opened it in regards to their Boxing Day sale that was still going that offered 18% off sale items with the code “2018”, it also had a tab on the side that remained there offering 10% off if you joined their mailing list. Princess Polly also offer a student discount via UniDays of 10%, which I personally think is great, myself being a student and I use this regularly.
The checkout at Princess Polly was super easy, you had the option of simply viewing your cart or proceeding straight to checkout. I always view my cart first to make sure I am purchasing the right size etc. Princess Polly offers a range a payment methods including AfterPay, Paypal, Giftcards and Credit Cards. I think it is great that they offer AfterPay as their target demographic is young women, some of whom may not be able to afford new outfits without being able to split the payment.
Delivery on Princess Polly is free for all orders over $50 and is express, if you do no spend over $50 delivery is charged at $6 for express shipping. You were not given the option to select a different delivery day, but with free express shipping and orders sent out that same day (if placed before 4pm Brisbane time), I do not see that as an issue). I placed my order on the 3/01, and got an email 2 hours later saying it had been shipped! I also received emails from Australia Post stating it was due to be delivered today and a notification when my parcel had been delivered! It arrived on the 4/01, in perfect condition sent in a bag that had a cute little message on it.
I am always impressed by the quality of Vans sneakers, they are worth every penny and I think that Princess Polly stock them is a reflection of the quality they believe in. I think what impressed me the most with the website was the wide variety of items I could purchase on there, from a party dress to a casual dress, high heels to sneakers, accessories to makeup- the list was endless. Plus a HUGE positive that everything is so reasonably priced with student discounts and AfterPay. The website is also very aesthetically pleasing. I would definitely rate my experience 5/5, I have shopped with Princess Polly for years now and they have never been anything but perfect. I always have and always will highly recommended them as a go to place for on trend and affordable fashion for great prices.
My name is Mary Apple. I was lucky to be selected to be a AUSTRALIA MYSTERY SHOPPER at the best clothing shop ever called City Beach Australia. I did the shopping at Sunshine plaza in Maroochydore Queensland. The car park were renovated at sunshine plaza at the moment. So when I get inside the building then take escalator right in front the city beach on the second floor. First thing I saw is the big Sale. You see all the shoes for ladies and for men. I straight to the women section to looked around good quality clothing. I saw the jumpsuit and the dress i grab it straight away. Because i like the quality, it soft and comfy for me. I fit the clothing in women room and its fit perfectly and its the best ever jumpsuit and dress. After I found what I looking for. I roam around the store to check if the space of every stall you can pass and the floor it was clean.
The thing is its crowded but its alright tho. I took few pictures all the clothing and at the front of the store. After that i went to the counter to pay the clothes. The store was clean tidy and well kept. I thought the shop was a bit crowded. It was clear to see the sales prices and every thing i picked up was marked with a price. The store was stocked well with lots of merchandise and a lot of variety at first I went into the store the staff did not approach me I was looking at items for about 10 minutes before I was offered assistance but the staff were friendly and helpful and well dressed. There were a few customers in front of me.
The staff were quick and polite and the items I purchased were of high quality and a good price. It was a pleasure to shop there. The shop staff packed my goods were polite and friendly nothing impressed me the staff did what they were suppose to. They were friendly and helpful. She told me they do after pay in store i said you kidding me right? That is awesome to know. So next time I will do After pay here. Here my review rate. My experienced was good 5-5. I love city beach Australia because they do after pay in store which is better than laybuy tho. So people don't know After pay try to google it now so that you can try it. Buy now and pay later .. it is awesome right? Next time I shop at city beach I make sure i don't bring my daughter because i can't concentrate so much. But still okey tho I found what i looking for. And a happy shopping day for me out from home. I would shop there again. Thank you so much Au mystery shopper.