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How excited was l to find out that l had been chosen as the AU Mystery Shopper for White Fox Boutique! Imagine being given free reign with a $100 online gift voucher and asked to choose anything! What a dream come true! After accessing the online store at www.whitefoxboutique.com, l quickly discovered this was a clothing website directed at teenage / early 20s girls, which was definitely not my age group and not my style of clothing! In saying that, l was able to find quite a few pieces of clothing (some on sale – even better!) to spend my voucher on. Possibly though, the voucher should have been directed towards a younger shopper!
The website was very easy to navigate, the tabs up the top of the website are clear which making narrowing the down the search for specific items of clothing a bit easier. I personally also like to see the SALE banner or tab at the top of the home screen on a website (this is always where l go to first), but l needed to go to the SHOP and to find sale items. One suggestion that l do have to make finding items easier through the website is be able to break down each clothing section further. For example, l was looking for an off the shoulder top. To find this, l went to the SHOP tab, then to TOPS, but l was unable to narrow this down specifically to what l wanted. This meant that l needed to scroll through 587 tops, which included bodysuits (which l have no intention of buying ever!) As a customer, l probably would have given up and gone to another website which had categories of tops, so l didn’t have to spend 10 mins looking through all the tops. Just a suggestion! Special offers were on the front page of the website, but l because l had to scroll down to see them, l missed these on my first few visits to the site. These need to be closer to the top off the screen, without the customer having the need to scroll down.
The website is very professional and clean, but nothing overly impressive. Maybe they are going for the more minimalistic look with the white hues? Once l had chosen my items, the checkout process was very clear and easy to navigate, had no issues at all! I like how the options of payment were very clear on the left side of the screen. I always use Paypal, so this being an option is always important to me as well. Using my gift certificate was a simple process, it was very easy to see where the code needed to be used. Express delivery – Yes!! I love being able to have my purchases ASAP, and since l had spent over $99, l was entitled to free express delivery the next delivery day . This was impressive! There was no mention of different delivery days though, only different delivery methods (but who would choose 2-10 days if they had the choice!!) There was also no option of leaving delivery instructions (which l have done before on other websites). I always have packages dropped at my door, as it has always been safe but l didn’t have this option this time.
I ordered my items on Saturday about lunchtime, and received them on Tuesday lunchtime, which l thought was a great turn around and exactly on time, considering the weekend order. The packaging was great, l loved the little touch of the dust bag that the items were packed into. Items were in perfect condition, no issues at all! Quality wise, l thought the cardigan was not 100% great, quite a cheap sort of fabric. The off the shoulder top was much better quality, but seemed much shorter in length than l remember on the website! My receipt that was in the packageweas detailed and seemed to have been thoroughly checked by staff to ensure correct goods in the package. Overall, my experience of browsing and purchasing through the White Fox Boutique would be a 4.5 out of 5 for their website, ordering and delivery. If there was the option of having sub-categories in the tabs (e.g. Bottoms – Jeans, leggings, shorts, skirts etc.) it would have bumped it up to a 5! Quality wise, l think l would score 3.5 out of 5. I have to admit that probably would not order again, due to the demographic they are targeting and the fact that l don’t think the quality of the clothing is reflective of the prices.
I completed my mystery shop at the JB HI-FI store in The Glen Shopping Centre, Glen Waverley. Generally, there was no rubbish or stock on the floor, aisles were nice, clean and organised into easy to navigate rows. The stock was arranged in a tidy manner and the shelves were fully stocked, majority of them with prices listed. Unfortunately, there was an air fryer we wanted to know the price of and it was the only one that didn’t have a price tag.
On first glance, from the moment you see the store sign, as it is stocktake season, there were an overwhelmingly large number of sale signs to be seen. The entrance had a big 10% off sale sign for computers and each aisle had its own sale sign hanging above it. The signs were big, handwritten and clear. If someone was to walk in just for browsing, you wouldn’t know where to begin, but the more sales the merrier. As a shopper who wants to buy a certain product, it’s nice to have a certain sale displayed for confirmation.
On the way in there was a staff member who greeted me and on the way out there was someone to check bags and approve the taken goods. In between, there were staff members around the shop, mostly more centred towards the middle and the entrance. If I wanted to get help and I was in the corner of edges of the store, I would probably need to walk towards the centre before I could ask for help. I’m not sure if I just happened to come in on a casual Friday but it was hard to determine staff from customers. As the JB HI-FI lanyard is the only distinguishing feature, it’s easy to walk past a staff member while looking for one.
I went to JB HiFi to upgrade my Fitbit Charge to a Fitbit Charge 2. I previously did research online and found that at Harvey Norman it’s $147 so I wanted to match the price and save about $50. This left me another $50 to spend and I looked at harddrives. There was a 2TB WD elements harddrive on sale for $99 but the product never specified if it was macbook compatible. I approached a staff member and asked about it and he said it wasn’t and then proceeded to find and check out the 1TB and 2TB prices for macbook compatible WD element hardrives and gave me the prices. After that I enquired about the FitBit Charge 2, asked him for guidance on my wrist size and requested to get a price match which all went down successfully. He then offered another 2 year warranty for $20 and explained how it would cover anything from problems with the device to problems with the fitbit band which I took up. Then he put my fitbit at the counter for me to collect as I pay and gave me his contact details in case I needed any assistance in the future.
After I decided to get two printer cartridges for my printer. The layout of the cartridges wasn’t organised and you have to scavenge through to find the right number and colour. I was also able to get them price matched to The Good Guys who offered a $4 discount of $25 each. The invoice to present to the counter was reprinted so it listed both the cartridges and the fitbit at the discounted prices. When I went to pay, there was no one in front of me at the counter. My till operator seemed more focused on getting the payments through correctly and put our products in a bag without asking if we wanted one or not. The other till operator beside him was talking to customers a bit more.
Overall, I had a good experience and left the store feeling satisfied with my shopping experience. I appreciated the friendliness and helpfulness of the staff and getting the products I wanted with the best prices available. I would give my experience a 4.5/5. With my products, I’ve used the fitbit for a few days and so far it’s easy to use and I’m loving it! The printer cartridge seems to be working fine.
Hi there, I recently did the mystery shop for David jones. I decided to go to David jones Karrinyup Perth. I wasn't too sure of what I was going to get so I decided to go in and have a look around. My first thoughts when entering the store were that it was so old and needed a re vamp! I had a walk around and noticed that the carpet was so old an dated and had stains all over it. I have added photos of the floors.
They had sales on and the sale racks were all labeled and clear. The sale rack were pretty full and not well spaced like the rest of the store. I then went up to a staff member to ask where vacuum cleaners are as I had decided that would be something handy we needed at our house. She directed me straight away to go to the first floor and to my right when I got up there. It was easily findable and her directions were good. I decided to get a stick vacuum for the stairs at our home. I stood by the vacuums for about 2 mins until I was approached by a staff member. She asked if I needed help and I told her I was looking for a stick vacuum for the stairs and one that would be able to get dog hair out of the carpet. She showed me a few of the Dyson stick vacuums. She said they were the best ones they sold. I noticed that they had the most expensive one on sale and it was labeled. The others were also on sale but not labeled. So I choose one and proceeded to the check out with the same lady.
She was helpful and explained a lot about the vacuums saying that the one that was $200 cheaper would do everything I needed. I got to the counter that was also very old and dated. She did the transaction and was very lovely and chatted to me saying how she also had a Dyson and loved it.
When I went to use my vacuum at home it didn't work. I rang the store and told them but they didn't have any others in stock but told me I could go to the city store to exchange it as they had another 4 in stock. The phone system was easy to use and were able to speak to someone straight away. I went to the city store and when I walked through the doors there was a lady standing there to direct you to the area you are after. Her directions were good and I spoke straight away to the lady standing in the vacuum area. She exchanged it straight away with no problems at all.
The second vacuum works perfectly. I would say my experience I had a David jones was all positive minus the condition of the store. All staff at the stores were lovely, one thing I noticed though was not many of the staff wore name tags. I would rate my over all experience at David jones Karrinyup a 4. Thankyou very much for letting me do the mystery shop for David jones.