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Thank you very much for selecting me to be mystery shoppers for your company . I took my partner along to get him some clothes with the $100 you gave us. I must admit we asked alot of questions so was very impressed with the two staff members at the Mirrabooka store. Their names were Shayde and Shanae. Both of them were very friendly and diligent in serving and offering advice .
The Store was in the Mirrabooka Shopping Centre 43 Yirrigan Drive Mirrabooka 6061. This wasn’t the closest store to me, I must admit it was about 52 minutes away yet Mirrabooka is a lower class area so I wondered if the quality of the store matched the area and I was very surprised. The store was very clean and tidy apparently they have a strict cleaning sheet that has to be followed weekly for each side of the store. There was no rubbish out the front of the store nor within the store, Floors Were clean and racks very tidy in fact I noticed as soon as someone had finished looking at some clothes and left that they went straight to the area and put the clothes back in order or on the hangers. The cheaper items were clearly marked at the front of the store yet there was a $5.00 rack near the change rooms that only people in store could view when approaching the change room. A great sales tactic to upsell on the way in to try clothes on. The T shirts , and Style Shirts were at the front of the store , Jeans and pants in the middle of the store with the more upper class styles on the walls. The jumpers were also in the middle of the store and suits were at the back and school uniforms. Socks and underpants were near the check out. Labelling was very clear .
The store was quite full of merchandise and they did say they were getting winter stock in so there could be a few sizes in jeans sold out until the new stock arrives. We were after a 87 and they had a pair of Traders in 82 yet other brands in 87 so we bought one of each. We were told the Traders Brand was the best quality , Lowes Brand was a casual jean and the Street Brand was for everyday wear. We asked where the dress shirts for weddings were to see what they showed us and they were very friendly and helpful. No queue time they were very efficient. Both staff members were very helpful as soon as we walked into the store, they approached us in a friendly manor both smiling and assisting with our questions on clothing .
I have noticed the clothes in Lowes was value for money, to everyone’s taste, a wide variety of colours and styles, from old to young and I thought it was affordable for most. The prices are very reasonable. I rate our experience a 4. It’s very hard to sell anything to my partner as he doesn’t like shopping for clothes at all and he can be a very difficult customer as he doesn’t like trying shirts on at all. They did very well in bringing him some styles that I gave them to see if he would wear. Not quite quick enough to get to the change room on one occasion though when my partner was trying on jeans as he was in and out like a flash. I didn’t manage to get a photo of instore as I didn’t want them to see me taking one and they were with us the whole time. There was also two receipts yet they only gave me one. The other receipt they threw away at the counter as there was a mistake on it so I’m not sure if this was the right thing to do . If something didn’t fit there wouldn’t be a receipt to bring anything back.
I did noticed there was a 2.5 million dollar shoe clearance though and neither of them asked if we wanted any shoes. They didn’t show us any shoes and when I mentioned my partner had a garden wedding to go to they should have really asked if we needed any shoes to go with our purchase to try and upsell what we already purchased . We were quite happy to buy a couple of pairs yet we wanted them to mention that the sale was on. I’m not sure if they are meant to push the sale or ask any customers if they need any shoes or wait until they find out what the customer wants first. I must admit I didn’t even see any shoes in the store only at the front of the store yet my partner did need thongs and we noticed on the way in they were only $5 yet were waiting for the staff to ask if he was in need of shoes. We were so overwhelmed with other purchases that forgot to buy the things in the end so we will go back and get some another day and will be return customers. We were quite willing to keep buying and purchase some shoes and underwear yet they didn’t have the style of men’s underpants my partner wears so we didn’t purchase any others. I liked how they recommended the Lowes brand of socks when we were looking at socks. My partner was showed a few brands and as soon as they showed him the Lowes brand he said they are perfect thanks. We added to the order and they made a slight mistake on the till yet we did get 5% off some items since they didn’t have the size 87 jean instore so they compensated on another item. Thank you and we enjoyed our shopping experience.
I shopped at Jay Jays Browns Plains at Grand Plaza Shopping Centre in Queensland. The store was easy to find, appealing from the exterior and well signed both inside and out. It was free of rubbish, and the floors, shelves, racks and merchandise were all dust free. The signage was simple, easy to read and clear about what was relevant to that particular price point. The store layout was obvious, womenswear on the left, menswear on the right, with all current specials near the front of the store. The tables were effective, and easy to navigate and full without feeling overly cluttered or cramped, although there appeared to be an excessive amount of winter stock still available considering the time of year. The specials were clearly signed, and it was obvious what merchandise the signage related to. All sale stock $15 and under, and Winter Sale up to 50% off were large and in charge in the front windows, and further emphasised throughout the store. The stock levels were full, not overflowing, but provided a large selection of a full range of sizes. The tables were neat, easy to sort through and contained enough stock to ensure every shopper had choice.
The staff member in store was fantastic – he was knowledgeable, easy to engage with, friendly and continually kept himself busy during my visit, and made sure he was available at all times to customers. I asked questions around cut and fit of pants and jeans, and he was able to make realistic and accurate recommendations without batting an eyelid, walking me to the right products, and picked my size without having to try anything on. When asked about a particular type of item, he was able to make suggestions that suited me and recommendations around other items that might complement it. I had no wait at the till when I had finished my shopping- the transaction was processed efficiently, with goods placed neatly into bags and I was thanked for shopping with Jay Jays upon concluding the transaction. The items I purchased were super comfortable, fit me perfectly, and in great condition. In particular, I’m a huge fan of the 3 button high waisted jeans, they have enough stretch in them to mould perfectly to me, but not enough to make them fall down, become loose or lose shape at all. I love my draped vest also, the raw edge gives it an industrial look, but can be dressed up easily with the right pants and jewellery also.
My visit demonstrated phenomenal value for money, purchasing 10 items for my $200 – which is unheard of in any other fashion retailer. I purchased 3 pairs of jeans, 1 jacket, 1 cardigan, 1 vest, 1 dress, 2 sleeveless shirts and a t shirt, found it difficult to utilise the whole amount, and would expect others to do the same! I had a great time in store, felt very comfortable with both the stock range, the pricing and the staff, and the overall atmosphere, and will be back in store soon.
I was selected to be a Mystery Shopper at Myer. I went to Myer at Miranda. I went on a Saturday at 10am. I spent over an hour within the store. It is spread across several levels. I had a look around each level before deciding what to purchase. I found the outside and inside of the store was very clean and tidy, almost spotless. There were a lot of ‘one day only’ sales. These were all clearly marked on display signs throughout the store. The majority of my purchases were items on sale and those that weren’t on sale were clearly labelled with a price.
It was quite busy in the store, even though it had only been open since 9am, but I figured the one day sales would have attracted the majority of people. There was ample space in between each of the aisles and display shelves/cabinets. Every item was positioned and displayed perfectly within the store, with one exception. I found the ladies underwear in the ‘clearance’ section was quite messy. But that would be the only ‘fault’ out of the entire store, so to me that seemed quite minor. The items I purchased were high quality. I believe the majority of what Myer stocks is high quality. There’s always a wide range of merchandise in Myer. I found that Myer sell almost every item you could need. However, I was a little disappointed with the lack of children’s books and toys. I’m sure the last time I went into Myer they had a great deal of children’s books and toys, however this time I found there was very little, particularly being so close to Christmas. They only had two display stands for children’s books and the toys section was very small with very little to choose from. I personally wouldn’t recommend going to Myer for the children’s toys or books. Given the size of the store I’m sure they could have allocated more space for this merchandise.
The staff were very friendly and polite. They were all dressed well and acted professionally. I asked a lady about the mens underwear brand ‘Mosimo’, because I couldn’t see any. The lady informed me they no longer sell that brand. When I went to the cash register to pay, there were 5 people in front of me, however as there were 4 staff serving the queue moved very quickly. I was only waiting a couple of minutes. At the time of paying I tried to use the Myer e-voucher, however an error came up on their system so they couldn’t get it to work. The staff member didn’t know why it wasn’t working; she apologised and waited for another staff member to assist her. The second staff member couldn’t get the system to accept the voucher either. She apologised many times. She ended up having to contact the Gift Card Customer Service, but being a weekend there wasn’t much they could do, so they took my details and said someone would call me back on the Monday. I ended up paying for the items on my credit card. The lady serving me wrote a note to say I could return the items when the Gift Card Customer Service fixed the error on their system and then repurchase the items using the e-voucher. She even said they would honour all the items which were on sale, as it wasn’t my fault the e-voucher didn’t work. I thought this was really nice of her because I’ve had a similar incident happen in another store but they never responded in this way.
On the Monday I never received a call back from the Gift Card Customer Service, so I ended up contacting them again. The man at the Gift Card Customer Service said according to his system the voucher was active and had the full $200 on it. The following day I went back to Myer, explained the situation, returned the items and repurchased them using the e-voucher. The first staff member wasn’t sure what to do so he got another staff member to help, who in turn got another member to help her. But nonetheless,I managed to use the voucher this time and I purchased the items for the same price as previously. Overall I would rate the store 4.5/5.