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I was selected to be a Mystery Shopper at Myer. I went to Myer at Miranda. I went on a Saturday at 10am. I spent over an hour within the store. It is spread across several levels. I had a look around each level before deciding what to purchase. I found the outside and inside of the store was very clean and tidy, almost spotless. There were a lot of ‘one day only’ sales. These were all clearly marked on display signs throughout the store. The majority of my purchases were items on sale and those that weren’t on sale were clearly labelled with a price.
It was quite busy in the store, even though it had only been open since 9am, but I figured the one day sales would have attracted the majority of people. There was ample space in between each of the aisles and display shelves/cabinets. Every item was positioned and displayed perfectly within the store, with one exception. I found the ladies underwear in the ‘clearance’ section was quite messy. But that would be the only ‘fault’ out of the entire store, so to me that seemed quite minor. The items I purchased were high quality. I believe the majority of what Myer stocks is high quality. There’s always a wide range of merchandise in Myer. I found that Myer sell almost every item you could need. However, I was a little disappointed with the lack of children’s books and toys. I’m sure the last time I went into Myer they had a great deal of children’s books and toys, however this time I found there was very little, particularly being so close to Christmas. They only had two display stands for children’s books and the toys section was very small with very little to choose from. I personally wouldn’t recommend going to Myer for the children’s toys or books. Given the size of the store I’m sure they could have allocated more space for this merchandise.
The staff were very friendly and polite. They were all dressed well and acted professionally. I asked a lady about the mens underwear brand ‘Mosimo’, because I couldn’t see any. The lady informed me they no longer sell that brand. When I went to the cash register to pay, there were 5 people in front of me, however as there were 4 staff serving the queue moved very quickly. I was only waiting a couple of minutes. At the time of paying I tried to use the Myer e-voucher, however an error came up on their system so they couldn’t get it to work. The staff member didn’t know why it wasn’t working; she apologised and waited for another staff member to assist her. The second staff member couldn’t get the system to accept the voucher either. She apologised many times. She ended up having to contact the Gift Card Customer Service, but being a weekend there wasn’t much they could do, so they took my details and said someone would call me back on the Monday. I ended up paying for the items on my credit card. The lady serving me wrote a note to say I could return the items when the Gift Card Customer Service fixed the error on their system and then repurchase the items using the e-voucher. She even said they would honour all the items which were on sale, as it wasn’t my fault the e-voucher didn’t work. I thought this was really nice of her because I’ve had a similar incident happen in another store but they never responded in this way.
On the Monday I never received a call back from the Gift Card Customer Service, so I ended up contacting them again. The man at the Gift Card Customer Service said according to his system the voucher was active and had the full $200 on it. The following day I went back to Myer, explained the situation, returned the items and repurchased them using the e-voucher. The first staff member wasn’t sure what to do so he got another staff member to help, who in turn got another member to help her. But nonetheless,I managed to use the voucher this time and I purchased the items for the same price as previously. Overall I would rate the store 4.5/5.
I was chosen as the Target Mystery Shopper and would like to extend my deepest thanks to AU Mystery Shopper for choosing me, and giving me this opportunity. I chose to shop at the Target in Burnie, Tasmania as this was the closest super store to me. I parked in their rear parking, which was paid parking. As we pulled into a parking spot we were hit with another bout of severe rain. I was, however, quite pleasantly surprised by how clean the carpark was. I had expected there to be litter and debris from the severe weather we have had in the last couple of days but it was one of the cleaner carparks I’ve seen. Parking was easy.
The entry was easy access, clean, and had overhead coverage to protect against the weather. On entering, the store was inviting; the aisles were a good width and clean. To the left were a number of readily available shopping trolleys. I grabbed one and entered into the Entertainment section and browsed through the aisles of DVD’s, picking up a number of movies and one TV series. I was after a Blu Ray player and was unsure where to go as it was my first time in the store so I approached the lady at the counter opposite to the DVD section to ask for her help. She wasn’t exactly sure as it wasn’t her department but exited from behind the desk to show me down to the counter where someone could help me. Another customer stumbled between us before we got too far, I asked if she was alright and she said, “I need to sit down” before hurrying out of the rear entry/exit to sit on the bench outside of the store. The woman that had been helping me pointed to where the service desk was where someone could help me and asked if I was alright to find that so that she could see to the lady who had rushed out the rear ill.
When I got down to the service desk the lady working, Jackie, was serving another customer so I browsed. When she was free she asked if I was alright. Unfortunately the Blu Ray player that I was after was out of stock. Jackie suggested that I could try online through them and pick up in store for free. She was friendly, apologetic that the item was out of stock, and then proceeded to go out of her way to find a couple of movies I was after but couldn’t find myself. When we had found what I was after she offered me further assistance with a friendly smile. From there we went to the Homewares section where I found a book. My daughter browsed for an engagement present and ended up finding quite a few bargains in clearance items that were all clearly marked and easy to find. The wok that I purchased was one of many choices available – and something I had been after for a long time. Prices were all clearly marked.
After Homewares we went to the women’s clothing section. The garments were well displayed; the different departments within women’s clothing i.e. lingerie, active wear, sleepwear, etc. were all clearly labelled and were spread out quite well. The clearance racks in the women’s department were crowded together and well-stocked. I found some singlet tops easily and there were plenty of sizes available. Next I ventured down to the Accessories looking for a pair of sunglasses. I tried multiple pairs on before choosing a pair that were comfortable and suited me. Then I went to the men’s clothing in search of flannel shirts. Again, varying sizes were readily available. I got one for $15, which was at sale price. I chose to only get one of these because the material was a little thinner than I would have liked. From there I proceeded to checkout. The lady who served me greeted me in a friendly manner. She started to scan my items as soon as my daughter unpacked them from our trolley. She proceeded to pack the items, taking care of breakable items. One item didn’t have a barcode. While another staff member went to retrieve the code she politely offered to suspend my order and put my daughter’s through so as not to hold up more customers. I had no trouble using my vouchers as payment; she offered to process them for me as I didn’t have my glasses on me. Once both myself and my daughter were finished we grabbed our bags and were farewelled by the security guard at the door.
I had the pleasure of reviewing David Jones at Bondi Junction. When I approached the store I noticed straight away how busy it was, as it was a sale period. However I also noticed that both the store and outside areas were clean.
There was a lot of staff on duty making sure that everything is kept in order, clothes were hung up or folded neatly on the shelves. The layout of the store was easy to navigate. As I entered the store I could easily find the directory that specified where each department is located. I browsed through beauty products first, and then I had a look through handbags. However I didn’t need anything so I decided to have a look through the women’s clothing section, which I located in the directory and proceeded to browse through various brands. I was able to clearly see the racks that were marked for sale.
I picked out number of items to try on and most had a sale stamp on their labels showing the discounted price. I only came across couple of items that didn’t have it labeled. The shelves and racks were fully stocked, so there were no gaps in merchandise. The shelving was well positioned which allowed me to browse easily and with enough space so it wasn’t too crammed for other customers.
Once I picked out my items, I decided to go to the fitting room to try them on. The fitting area had 4 rooms that I could use however they were fully occupied, which I found out by actually walking in on someone as it was difficult to identify whether there was someone inside because the doors didn’t lock. A clearer indication of whether the fitting room occupied would have made my shopping experience a little bit better.
Once I tried my items, I left the fitting room and located a lovely staff member to ask her for a different size of the dress I just tried on. She found the item and brought it to me almost immediately. I loved that she was so helpful and friendly. In addition, I have asked her to direct me to the kids section; she was very accurate and descriptive in her directions. I browsed through children’s section but decided to go back to an intimates section. I chose 2 bras and proceeded to the check out.
There was no queue at the checkout, which was a pleasant surprise given how busy it was. I was served immediately. Another customer came up to the check out straight after me and she was attended to by another staff member. The lady that processed my purchases have packed the bag with my items folded neatly and proceeded to give me a compliment on the dress I chose, which made me feel very nice. The items I have purchased included a Marcs Alice Spot dress which feels fantastic and looks like a great quality product. My only concern is that it will easily wrinkle. The other 2 items were Heidi Klum and Studio W bras, which I absolutely love as they feel amazing and seem to be of great quality as well. The straps were easily adjustable and it fit perfectly. I would give 4.5 out of 5 for my shopping experience only for the fitting room issue. I was very happy with the purchases I made and the overall experience, especially help of the David Jones employees.