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I was chosen to review Spar and I chose to go to the Salisbury Spar. I had noticed that the store itself was tidy and clean upon arriving at the store and offered wheelchair access with a small ramp around 1 metre leading into the store and I was greeted once I had walked through the door.
The store itself was the size of a corner shop but the layout they had chosen worked well as it opened up the area to make it look bigger. The music was quiet but just loud enough to hear which was soothing and the aircon was just right, not too cold that you want to hurry the shop up and leave. I started from the first isle and everything was arranged in a way that items were easy to locate. A staff member offered to assist if needed which I thought was really nice and the store was really quiet and there was a lot of items I went in for on sale. The shelves were neatly stacked and all the labels were facing outwards which made shopping a lot easier as I did not have to turn products around each time to double check it was the one I was after and I found it really handy and a time saver.
I really liked the fact everything on display was all stocked so I did not have to go to another store to get any last bits and pieces that I needed and also each product had nice spacing between one another so everything was not squished together making it easier to grab items without any other products falling. There were a few items that were a bit more expensive than I'm use to but that is just due to the fact of different stores and different pricing. The only products I could not get at Spar was my meat and chicken items. Once I had double checked I had all the items in my basket that I originally went to Spar for, I made my way to the counter where I waited for the two staff members to finish their conversation. Upon observing I believe the lady staff member was new or being updated on something as she seemed a little lost. I had put my basket up on the counter and she apologised for the wait which I found really polite. She had began to scan the items but was stopped by the male staff member as half of the items she had thought she scanned and put away into plastic bags was actually not scanned. The lady had apologised again which I thought was lovely and both myself and the male staff member were patient with the lady which kept things moving smoothly and I grabbed my bags and left with a smile on my face.
Overall I had a pleasant experience with this store and I found the staff to be very polite and the store itself to be well organised and stocked properly. I would happily return to this store for my next grocery shop!
On Saturday 26th May at 11am I visited the Kikki.K store located in Bondi Junction Westfield. As the store is quite small, when I arrived it was fairly busy with around 8 others in side. The outside of the store was clean, the promotional posters and new season posters were up on the outside of the windows and displayed clearly. There were two female attendants; I was not greeted on arrival, as they were both with other customers at the time.
I walked around browsing for about 5 minutes before I was asked if I was looking for anything in particular. I said I was looking for a couple of gifts and card for my friend’s birthday. The woman told me of the promotional offer they had going which was spend over $30 and receive a free item form the home section and made a friendly joke about how this offer could also work out as a gift for my friend. As I was there for around 20 minutes, I became one of the only customers left in store.
I continued to look around and asked the price difference between two stationary boxes, she proceeded to look up the price and said there were only a couple of dollars in difference, and further commented on her preference and how one is more modern. The boxes were located up high and I was attempted to reach and to grab one when the girl came back over and assured me I didn’t have to do that and she will grab it for me now.
The store was super tidy today; there were no boxes or items to be put away. There were no gaps on shelving, and each product was sectioned according to their functioning and theme. Everything appeared to be in correct spot.
At the front of the counter the promotional sign for the spend over $30 and receive a free gift was very clear and it had the items you could choose from laid out neatly. The girl also said she would hold on to my purchases while I kept looking. Once I got to the till, there was no line and she assisted me straight away. She further commented that I was buying two cards and if I purchased one more I would get another for free. Moreover, I had around $4 left on my voucher, which she suggested I could add a couple of pens that were on sale.
I’d like to comment on how impressed I was with my level of service. Both of these girls were super eager to help and have a chat about products with me. This made me feel very comfortable and invited into the store and ultimately made me want to purchase more upon their recommendations and thoughts on items. They were very friendly but also helpful and professional. I honestly will give their level of service and my overall experience a 5/5 as they were always very attentive and the store was clean and inviting.
I visited Rebel at Carindale on a Sunday. The store at times was fairly busy but staff seemed to be managing well. There was a bit of a queue at the checkout on and off, but again the staff managed to clear it relatively quickly. Given the number of customers, the store was pretty tidy. I noticed staff come past a couple of times and reshelve/pick up items that had fallen on the floor or been taken down.
Outside the store was clean and uncluttered. The layout at Carindale is quite cramped in places, particularly near the clothes, though there are larger thoroughfares throughout the middle of the store. I did see a man on a mobility scooter having a bit of trouble trying to reverse near the clothing racks to the front right of the store (where the football jerseys are). The shoe area seemed a bit depleted, but I’d say that it had been a busy weekend. There was lots of signage relating to a shoe sale as well, so that would likely have had an impact.
All other areas of the store were well stocked and clearance racks were clearly marked. I noticed a little table and chairs for small children with colouring pencils – problem was there wasn’t any paper left for drawing. This was just behind where the exercise equipment was on display so I assume it was there to try and keep kids entertained and off the equipment while parents are looking around. It wasn’t enough to keep one group of kids of the equipment but they didn’t stay there for long. I had to go find a staff member to ask about some bags. He was very helpful considering he needed to get a step to get up and get the bag down for me, then offered some other ideas/alternatives which I thought were above and beyond. He even rang other stores for me to try and find another version – which I hadn’t asked him to do.
I did see other staff members approaching customers to see if they needed assistance during my visit and a lot of nice interaction between staff members and the customers. By the time I had my purchases and went to the register I was able to be served straight away. There were three staff at the registers. The staff member serving me had some trouble finding the price code on the backpack I wanted to buy and asked me if the online price she found searching her computer was what I remembered the backpack price to be (it was but I suppose that’s not the best way of checking a price). Also, the soccer training net was a pretty awkward shape and size and she didn’t offer to take that off me first. She was pleasant but not over-friendly and she did ask if I had a Rebel membership card. The purchases all look up to standard. The box the soccer net came in is a bit battered but everything seems in good condition.
Rebel Carindale isn’t a huge store so there’s probably not the range of some of the larger stores, but I was more than happy with my shopping experience today. All up, I’d give my shopping experience a 4 out of 5 – mostly down to the help I received in store when looking at the bags.